Karen Goulart (features writer for SearchCIO.com and SearchCIO-Midmarket.com) in her article discusses the importance of service level agreements when entering cloud computing. “Recognizing the business value of one’s cloud service doesn’t, however, diminish the value of an SLA, CIOs and many experts insist. As more cloud offerings enter the market and find their way into not just IT departments but business units across the enterprise, proponents of cloud SLAs say that getting base-level parameters in writing — from uptime expectations to incident notification — is a must.” more … (Requires Free Membership to View)
